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There are a number of reasons for poor sequence reads and we will be more than glad to re-sequence your reactions in an attempt to generate better results. We have provided our policy on re-sequencing and the procedure involved in requesting another run.

However, if the sequencing problem is due to an error in template preparation or composition, most likely conventional sequencing will not improve the quality of your results. In such a case please refer to the guide provided below regarding potential factors for sequencing failure to eliminate from the most common factors for poor sequencing results.


Re-sequencing is provided in order to eliminate any possibility of machine error or mishandling on our part. We suggest sequencing your samples once more when the quality of your results has potential for improvement.

If it is determined that the sequencing failure are a direct result of template preparation or composition, there will be a charge incurred for re-sequencing your reactions. Also, re-sending a new batch of the same, identical samples will be regarded as a new order and charged accordingly.

When two or more colonies are double-picked or two or more inserts are present in your cloning vector, multiple peaks will appear within the insert site even though the peaks prior to the insert may look clear. (See Figure 1)

Figure1. Mixed template-plasmid Insert contamination
When two or more fragments of different lengths have similar electrophoretic mobility due to secondary structure, compressed multi-peaks can be detected after a specific point. Sometimes these compressed peaks may occur at high G/C or high A/T content regions. (See Figure 2)

Figure2. Compression
Multiple binding occurs when two or more peaks with good signal strength appear at different positions. This occurs when two or more templates are mixed or multiple priming sites are present in your DNA template. (See Figure 3)

Figure3. Multiple Binding
Slippage is present when mixed multi-peaks occur downstream along an extended homopolymer region. If the homopolymer region is not properly paired during polymerization, subsequent base slippage can be the result. (See Figure 4a-d)

Figure4a. Homopolymer region (Poly-T)

Figure4b. Homopolymer region (Poly-A)

Figure4c. Homopolymer region (Poly-C)

Figure4d. Homopolymer region (Poly-G)
When normal sequence data shows one base with partially overlapping peaks or double peaks, there could be a mixed base. A mixed base may be caused by the presence of an SNP or point mutation. (See Figure 5)

Figure5. Mixed Base
In sequencing data, low peaks appear under major peaks. This may be caused by presence of byproducts from primer synthesis or degradation of your primer. We suggest you re-synthesize the primers to mediate this problem. (See Figure 6)

Figure6. N-1 primer
In frame shift mutations, minor peaks appear under major peaks at a specific point within the sequence. Frame shift mutation is similar to the N-1 primer scenario, but affects PCR products. (See Figure 7)

Figure7. Frame Shift Mutation (PCR samples)
Repeat Sequence (Microsatellite) is a direct result from a set of bases that repeat consecutively followed by the sequencing data becoming mixed and unreadable. This repeat can affect the polymerization process or cause a secondary structure to be formed, consequently revealing the mixed sequencing data. (See Figure 8a-b)

Figure8a. Repeat Sequence (GCA)

Figure8b. Repeat Sequence (TGC)
Abrupt signal loss can be attributed to a strong secondary structure or single stranded conformational structures (G/C-Rich regions) in the DNA template. In the case of an abrupt signal loss, there can be a sudden stop or a rapid decline in the sequence read. (See Figure 9a-b)

Figure9a. Abrupt Signal Loss - Sudden Stop

Figure9b. Abrupt Signal Loss - Rapid Decline